At RMS Bangles, customer satisfaction is our top priority. We strive to provide high-quality bangles and a smooth shopping experience. If for any reason you’re not completely satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refund:
We offer refunds only under the following conditions:
- The product you received is damaged, defective, or incorrect.
- You notify us within 12 hours of receiving your order.
- The product is unused, in its original packaging, with all tags and labels intact.
Note: Refunds are not applicable for products that are:
- Broken due to mishandling after delivery.
- Used or altered.
- Ordered by mistake or due to a change of mind.
2. How to Request a Refund:
To initiate a refund, please follow these steps:
- Email us at manishs354@gmail.com with your order number, reason for refund, and clear photos of the product (if damaged or incorrect).
- Our customer care team will review your request.
- Once approved, instructions for returning the product will be shared.
3. Return Shipping:
- Return shipping costs will be covered by RMS Bangles if the product is defective or incorrect.
- If the issue is not due to our error, the customer is responsible for return shipping charges.
4. Refund Processing:
- After receiving and inspecting the returned product, your refund will be processed within 2 Working Days.
- Refunds will be credited to your original payment method.
5. Non-Refundable Items:
- Sale items, promotional products, and customized orders are non-refundable unless defective or incorrect.
6. Contact Us:
For any refund-related queries or assistance, feel free to reach out:
RMS Bangles
Email: manishs354@gmail.com
Phone: +91 9910266652